I am working as an IT Support Specialist for IBM.

Previously I was working for Etihad Airways, the national airline of the United Arab Emirates for around 3.8 years as a Services Officer in IT Service Desk.

My day to day job is to ensure that all IT production services are available and I am responsible for managing the service desk operations that contains mission critical applications and services. I am supporting more than 300 applications and services. I am constantly engaging with the users and vendors to manage the incidents and the requests.

I am an ITIL V3 Certified professional with in depth knowledge of Service Operation.

In my leisure time, I like to explore new ideas. I have a keen interest in learning new technologies.

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